During the holidays
Shopping during the holidays
During the holidays, PostNL delivery times and customer service opening times follow a special arrangement. To see what this means for you, we have made an overview below.
Attention! Due to increased ordering for the holidays throughout the country, it can take longer for your order to be delivered.
Delivery for 2020 holidays
| Date of placing order | Ordered before (time) | Delivery the Netherlands & Belgium** |
| 7 April (Good Friday) | 16:00 (4 PM) | 8 April |
| 10 April (Easter Monday) | - | 12 April |
| 27 April (King’s Day) | - | 29 April |
| 4 May (Remembrance Day) | 16:00 (4 PM) | 6 May |
| 18 May (Ascension Day) | - | 20 May (potentially 25 May) |
| 22 May | 17:00 (5 PM) | 23 May (potentially 25 May) |
| 10 June (Second Pentecost Day) | - | 11 June |
| 5 December (Saint Nicholas) | 15:00 | 7 December |
| 24 December (Christmas Eve) | - | 29 December |
| 25 December (Christmas Day) | - | 29 December |
| 26 December (Boxing Day) | - | 29 December |
| 30 December | - | 4 January |
| 31 December (New Year's Eve) | 14:00 | 4 January |
| 1 January (New Year’s Day) | - | 4 January |
** delivery in Belgium can take one day longer compared to delivery in the Netherlands
Opening hours customer service during the holidays
You can reach our customer service during the opening times of our retail store. The following opening hours apply during the holidays:
| Holiday | Customer service opened? |
| Good friday | Until 17:00 (5 pm) |
| Easter Monday | Until 17:00 (5 PM) |
| King’s Day | Closed |
| Remembrance Day | Until 17:00 (5 PM) |
| Ascension Day | Until 17:00 (5 PM) |
| Second Pentecost Day | Until 17:00 (5 PM) |
| Christmas Day | Closed |
| Boxing Day | Closed |
| New Year’s Day | Closed |
Of course, it is possible to send your questions about an online order via email or Whatsapp, in that case we will get back to you as soon as possible when the customer service opens again.
