During the holidays
Shopping during the holidays
During the holidays, PostNL delivery times and customer service opening times follow a special arrangement. To see what this means for you, we have made an overview below.
Attention! Due to increased ordering for the holidays throughout the country, it can take longer for your order to be delivered.
Delivery for 2020 holidays
| Date of placing order | Ordered before (time) | Delivery the Netherlands & Belgium** |
| Friday 10 April (Good Friday) | 16:00 (4 PM) | Saturday 11 April |
| Monday 13 April (Easter Monday) | - | Wednesday 15 April |
| Monday 27 April (King’s Day) | - | Wednesday 29 April |
| Monday 4 May (Remembrance Day) | 16:00 (4 PM) | Wednesday 6 May |
| Thursday 21 May (Ascension Day) | - | Saturday 23 May (potentially 25 May) |
| Friday 22 May | 17:00 (5 PM) | Saturday 23 May (potentially 25 May) |
| Monday 10 June (Second Pentecost Day) | - | Tuesday 11 June |
| Saturday 5 December (Saint Nicholas) | 15:00 | Monday 7 December |
| Thursday 24 December (Christmas Eve) | - | Tuesday 29 December |
| Friday 25 December (Christmas Day) | - | Tuesday 29 December |
| Saturday 26 December (Boxing Day) | - | Tuesday 29 December |
| Wednesday 30 December | - | Monday 4 January |
| Thursday 31 December (New Year's Eve) | 14:00 | Monday 4 January |
| Friday 1 January (New Year’s Day) | - | Monday 4 January |
** delivery in Belgium can take one day longer compared to delivery in the Netherlands
Opening hours customer service during the holidays
You can reach our customer service during the opening times of our retail store. The following opening hours apply during the holidays:
| Holiday | Date | Customer service opened? |
| Good friday | Friday 10 April | Until 17:00 (5 pm) |
| Easter Monday | Monday 13 April | Until 17:00 (5 PM) |
| King’s Day | Monday 27 April | Closed |
| Remembrance Day | Monday 4 May | Until 17:00 (5 PM) |
| Ascension Day | Thursday 21 May | Until 17:00 (5 PM) |
| Second Pentecost Day | Monday 1 June | Until 17:00 (5 PM) |
| Christmas Day | Friday 25 December | Closed |
| Boxing Day | Saturday 26 December | Closed |
| New Year’s Day | Friday 1 January | Closed |
Of course, it is possible to send your questions about an online order via email or Whatsapp, in that case we will get back to you as soon as possible when the customer service opens again.
